CANCELLATIONS – Your scheduled appointment is reserved exclusively for you. Should you need to cancel or reschedule your appointment, please notify us 24 hours in advance to avoid a charge for 50% of treatment scheduled. All services re-scheduled or cancelled on same day of appointment or missed without notice 100% of treatment price will be charged.
LATE ARRIVALS – Our appointments are designed to permit the correct amount of time to complete your service. A late arrival will impact on your treatment time. In fairness to others, your treatment must end on time so the other client’s sessions can begin on time. If you are not able to be on time we will do our best to complete as much of your treatment as possible, however with some treatments, it may be necessary to reschedule you. If you are 20+ minutes late for your scheduled facial, you will be considered a “no-show” and charged for 100% of your service fee. For all other scheduled treatments, if you are 5+ minutes late you will be considered a “no-show” and charged 100% of your service fee.